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Some of JDI Production Company frequently asked questions.

FAQ

How long do I have before i have to shoot video?

Are deposits refundable?

What is the refund policy?

How long does it take to get my video back?

Once deposit is made, you have 60 days to shoot your video. If you don't shoot within 60 days after deposit is made the deposit is forfeited.

Refer to the refund policy, please book with confidence. 

If a client cancels or postpones a shoot 3 or more days before the shoot date, the Client may be eligible for a refund minus a $50 service fee. If a client cancels or postpones a shoot within 2 days of the shoot, the Client is responsible for paying 50% of the total cost of the shoot. If a client cancels or postpones a shoot within 1 day of the shoot, the Client is responsible for paying 100% of the total cost of the shoot. The client must provide written notification of any cancellations or postponements.

Standard turnaround is 10-14 days. We have a 2 day turnaround option available at additional cost.

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